Long Term Care Ombudsmen & Area Agencies on Aging in Illinois

Use this page to find Long Term Care Ombudsmen; Area Agencies on Aging in your Illinois county.

Long Term Care Ombudsmen help when residents or family members have questions and concerns about the rights of older consumers receiving long-term care; quality of care or treatment from a long-term care service provider; appeals regarding transfers, discharges, discontinuance or changes in services; and billing and charges, including those covered by Medicare and Medicaid.

Senior Help Line
Besides the Ombudsman programs, the state of Illinois provides a Senior HelpLine. You can call them from inside the state at 1-800-252-8966, 1-888-206-1327 (TTY). Callers from outside the state should call 217-524-6911.

To find the Ombudsman or Area Agency on Agency for your Illinois county, select from this list.

Counties Regional Long Term Care Ombudsman
Program & Provider Agency
Boone, Carroll, DeKalb, JoDaviess, Lee, Ogle, Stephenson, Whiteside, Winnebago Catholic Charities Long Term Care Ombudsman Program
Catholic Charities, Diocese of Rockford
4401 Highcrest Road
Rockford, IL 61107
(800) 369-0895
(815) 316-0040
DuPage DuPage County Department of Community Services
421 North County Farm Road
Wheaton, IL 60187
(800) 942-9412
Main Intake line: (630) 407-6500
Kane, Kendall, McHenry Senior Services Associates, Inc.
900 North Lake
Aurora, IL 60506
(630) 897-4035 Aurora
Lake Legal Assistance Foundation of Metropolitan Chicago
120 S LaSalle Street, Suite 900
Chicago, IL 60603-3425
(888) 401-8200
Grundy, Kankakee, Will Senior Services Center of Will County
251 North Center
Joliet, IL 60435-7144
(800) 892-412
(815) 740-8492
Bureau, Henderson, Henry, Knox, LaSalle, McDonough, Mercer, Putnam, Rock Island, Warren Alternatives for the Older Adult, Inc.
1803 7th Street
Moline, IL 61265
(800) 798-0988
Fulton, Marshall, Peoria, Stark, Tazewell, Woodford Senior Services of the Center for Prevention of Abuse
720 Joan Ct.
Peoria, IL 61614
(309) 637-3905
Champaign, Clark, Coles, Cumberland, DeWitt, Douglas, Edgar, Ford, Iroquois, Livingston, Macon, McLean, Moultrie, Piatt, Shelby, Vermilion ECIAAA Long Term Care Ombudsman Program
East Central Illinois Area Agency on Aging, Inc.
1003 Maple Hill Road
Bloomington, IL 61704-9327
(800) 888-4456
(309) 829-2065
Adams, Brown, Calhoun, Hancock, Pike, Schuyler West Central Illinois Case Coordination Unit
639 York Street
Qunicy, IL 62301
(800) 252-9027
(217) 222-1189
Cass, Christian, Greene, Jersey, Logan, Macoupin, Mason, Menard, Montgomery, Morgan, Sangamon, Scott ICARE – Project Advocate
Illinois Retired Teachers Association Foundation, Inc.
620 North Walnut Street
Springfield, IL 62702
(800) 842-8538
(217) 523-8419
Bond, Clinton, Madison, Monroe, Randolph, St. Clair, Washington Land of Lincoln Ombudsman Program
Land of Lincoln Legal Assistance Foundation, Inc.
8787 State Street, Suite 101
East St. Louis, IL 62203
(800) 644-1221
(618) 398-0958
Clay, Effingham, Fayette, Jefferson, Marion Senior Protective Services
Effingham City/County Committee on Aging
209 South Merchant St.
Effingham, IL 62401
(800) 283-4070
(217) 347-5217
Crawford, Edwards, Hamilton, Jasper, Lawrence, Richland, Wabash, Wayne, White SWAN
P.O. Box 176
Olney, IL 62450
(888) 715-6260
(618) 392-3556
Alexander, Franklin, Gallatin, Hardin, Jackson, Johnson, Massac, Perry, Pope, Pulaski, Saline, Union, Williamson Shawnee Alliance for Seniors
Shawnee Health Services
6355 Brandhorst Drive
Carterville, IL 62918-9802
(800) 642-7773
(618) 985-8322
This page is Long Term Care Ombudsmen in Illinois