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The New Jersey Long Term Care Ombudsman

The Ombudsman protects the RIGHTS of older New Jersey citizens living in long-term care facilities.
 

topics: Advocate for the elderly | Assisted Living Facilities | Nursing Home Care | Office of the Ombudsman

The Ombudsman works to ensure that residents receive quality care as they age.

The New Jersey Office of the Ombudsman for the Institutionalized Elderly is the official title for the state's long term care ombudsman.

If you (or someone you know) lives in a long-term care facility and has a problem or concern, you should contact the Ombudsmanís Office. They answer questions, and investigate, resolve and/or refer complaints to the appropriate agency. Callers can stay anonymous and the case record is closed to the public.

In many other states, there are regional ombudsmen who serve a designated area, such as a county or group of counties. In New Jersey its different: there is one Ombudsmanís Office for the whole state. There are still regional contacts, however, through a network of volunteers under the state office .

When a complaint comes into the Ombudsmanís Office it is usually assigned to a investigator who may make an unannounced visit to the facility and conduct a review of the facts, obtain records and interview residents and staff.

You can contact the office by phone at their toll free Hotline: 1-877-582-6995. You can get more helpful information by visiting the website at New Jersey Office of the Ombudsman for the Institutionalized Elderly

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